Support agentsSupport agentsRAGFixed budget
Onboarding Support Agent for a B2B SaaS
Verity Labs · Remote (Global)
$8k fixed
The outcome
An in-app agent that walks new users through setup, answers product questions from the docs, and books a human call when it's stuck.
The client
Verity Labs — Remote (Global). A support agents build we delivered end to end.
The challenge
Build a support agent that lives in their onboarding flow, resolves setup questions against product docs, and escalates cleanly. Ship it inside their web widget.
What we built
- Ground answers in their docs and changelog with citations
- Detect frustration or edge cases and hand off to a human
- Track resolution rate so the win is measurable
The stack
Stack: an LLM API, retrieval over docs, and a chat widget integration.
Want something like this?
Tell us what you're building and we'll scope it — most projects start within a week.