Support agentsAgent-assistSupport agentsFixed budget
Agent-Assist Copilot for a Support Team
Kindred Helpdesk · Remote (US)
$12k fixed
The outcome
A copilot beside human reps that drafts replies, pulls the right KB article, and suggests next steps — cutting handle time in half.
The client
Kindred Helpdesk — Remote (US). A support agents build we delivered end to end.
The challenge
Build an agent-assist copilot embedded in their helpdesk that suggests grounded reply drafts and surfaces relevant context in real time.
What we built
- Draft grounded reply suggestions from KB + ticket history
- Surface relevant articles and account context inline
- Measure impact on handle time and CSAT
The stack
Stack: a helpdesk API, retrieval, and an LLM with streaming.
Want something like this?
Tell us what you're building and we'll scope it — most projects start within a week.