Voice agentsVoiceTelephonyScheduling
Voice Booking Agent for a Dental Group
Brightsmile Dental Partners · Columbus, OH
$8k fixed
The outcome
A phone agent that books, reschedules, and confirms appointments across 6 clinics — so front-desk staff stop drowning in calls.
The client
Brightsmile Dental Partners — Columbus, OH. A voice agents build we delivered end to end.
The challenge
Build a natural-sounding voice agent that handles inbound scheduling end to end: understands intent, checks live availability, and writes the booking back to their practice-management system.
What we built
- Design call flows for booking, rescheduling, and reminders
- Integrate speech-to-text, an LLM planner, and TTS with low latency
- Sync appointments to their PMS and handle graceful human handoff
The stack
Stack: a voice platform (Vapi/Twilio/LiveKit), an LLM, and calendar/PMS API integration experience.
Want something like this?
Tell us what you're building and we'll scope it — most projects start within a week.